Online Payments
Go to Xpress Bill Pay website, create an account and make a payment.
You will need an email account and your billing account number.
Pay by phone at (800) 766-2350--a flat $3.00 fee will be applied to credit, debit, or checks
Pay by echeck
Schedule payments or make one-time payments
Hours 7 am to 7 pm M-F and 8 am to 5 pm on Saturday, Except Thanksgiving and Christmas
City of Watonga Customers can still pay with cash, check, or money order at the office during public access hours.
ACH may be set up with a form.
Debit or credit payments should be made on the Xpress web site.
Office hours are M- F from 8 am to 5 pm
Certain Holidays apply
RULES WHEN USING OUTSIDE PAYMENTS
Debit/credit cards or e-checks 10% Late Fee – may be not be posted on uploaded account until assessed, but if paying your balance on the 16th of the month, you may expect a late fee to be on your next bill. Bill Paying services through the bank – we are not responsible for late payments in this form – we will work with your service if contacted to get the fee reapplied to your account, but it is your responsibility to see the check has arrived through this method.
DISCONNECTIONS – may use Express Bill Pay website to pay the basic balance but fees do apply @ $25 per meter plus an additional $25 on your meter deposit that will not appear on the balance. This will need to be remitted/paid in the office to generate a work order for service restoration. IF YOU HAVE BEEN DISCONNECTED, YOU MUST BE IN CONTACT / COME INTO THE OFFICE FOR RECONNECTION.
To Establish Service – you must apply in person @ 115 N Weigle; bring Driver’s License, SS card (for information only) and rental agreement or deed. $300 deposit and $25 per meter connection fee
NSF or Returned Checks are subject to a $25 fee and must be picked up in cash or credit card in the office within 24 hours of notification by phone or by posting on door.
NOTE – Credit cards are immediately credited to your account if they appear in Express Bill Pay’s daily notifications. We make every effort to pull the Express Bill Pay reports before late fees are assessed (we pull report at 8:00 a.m. on the 16th) and when disconnects are due (again, we pull the report at 8:00 a.m. on the 21st). A reconciliation of payments received occurs monthly before billing so if there is a question of a posting on your account, please see the Business Director.
Dates of Interest
Bills are due by the 10th of each month.
The 10% penalty will be applied on the 16th of each month
Disconnect day will be after the 20th of each month; reconnection @ $25 PER METER Plus $25 additional toward deposit
Payment Arrangements must be done by the 20th of the month
Transfer fee is $50 from one address to another – bill at current address paid in full may be required